FAQ

1.How can I place an order?
You can send us an email for an order.Please provide the details of your requirements as clear as possible. So we can send you the offer at the first time.

2.When can I get the price?
Usually we quote our best price within 24 hours after we get your inquire.

3.How can I get a sample to check your quality?
After price confirmation, you can require for samples to check our quality. Free for a existing sample to check the design and quality, as long as you afford the express freight. For printing sample, advanced sample fee $50 is required. It can be fully refunded if the final quantity of the confirmed bulk order is over 10,000pcs.

4.How long can I expect to get the samples?
After you pay the sample charge and send us confirmed files, the samples will be ready in 6-7 working days. The samples will be sent to you via express and arrival in 3-5 days.

5.What kind of files do you accept for printing?
CDR, AI, PDF, etc. and we also can design for you by free.

6.What about the lead time for mass production?
To be honest, it depends on the quantity. Generally 5-7 days for quantity at 5,000pcs, 7-10 days for about 10,000pcs.

7.What is your terms of delivery?
We accept EXW, FOB, CFR etc.

8.What about the payment methods?
TT, Western Union, Paypal

9.Where is your factory located? How can I visit there?
Our factory is located in Dongguan, China. All our clients, from home or abroad, are warmly welcome to visit us!

10.MOQ policy
For the standard products are 500 pcs, but if you want existing samples they are free.

11.Customer
We have served more than 1000 customers from 133 countries, including the global company like Saflok, Kaba. Our main customers from European, Australia, and the fast growing South America, Africa, Russia…